Frequently Asked Questions (FAQs)

1. How can I subscribe to WrapUpBeauty’s newsletter or updates? To subscribe to our newsletter and receive updates on the latest products, promotions, and beauty tips, simply send an email to [email protected] with the subject line “Newsletter Subscription.” You can also sign up for updates on our website by providing your email address in the designated subscription box.

2. What are your customer service hours? Our customer service team is available to assist you from Monday to Friday, between 9:00 AM and 5:00 PM (GMT+1). You can reach us via email at [email protected] or by phone at +31 6 86439542. We strive to respond to all inquiries promptly within these hours.

3. How can I track my order? Once your order has been processed and shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status and location of your package. If you have any questions or need further assistance with tracking your order, please don’t hesitate to contact our customer service team.

4. What payment methods do you accept? We accept various payment methods to ensure convenience for our customers. These include major credit cards (Visa, Mastercard, American Express), PayPal, and bank transfers. All transactions are processed securely to protect your financial information.

5. Do you offer international shipping? Yes, we offer international shipping to many countries worldwide. Shipping costs and delivery times may vary depending on the destination. During the checkout process, you will be able to see the available shipping options and costs for your specific location.

6. What is your return policy? Our return policy allows for returns within 30 days of purchase for eligible items. Items must be unused, undamaged, and in their original packaging with all tags attached. Certain items such as cosmetics and intimate apparel are not eligible for return due to hygiene reasons unless they are defective or damaged. For more details on our return policy, please refer to the dedicated section on our website or contact our customer service team.

7. How can I contact WrapUpBeauty for further assistance? You can contact us via email at [email protected] or by phone at +31 6 86439542. Our dedicated customer service team is here to assist you with any questions, concerns, or feedback you may have. We aim to provide excellent customer service and ensure your shopping experience with WrapUpBeauty is enjoyable and satisfactory.